Cookies policy

The Cookies Policy on the TSC Authorized Service Centre websites: in Latvia (Rēzeknes iela 5a Rīga, LV-1073, Latvia), telephone. +371 67 808 808 (hereinafter – TSC), website - www.tsc.lv, as well as in branches in Estonia (Pärnu mnt 139c, Tallinna linn, Harju maakond, 11313), telephone. +372 6405074, website - www.etsc.ee, and in Lithuania (Šeimyniškių 5a, 09312 Vilnius, Lietuva), telephone. +370 5 219 59332, website - www.ltsc.lt, (hereinafter – website) indicates the purposes of using cookies, as well as the visitor's right to change and choose the use of cookies based on his/her needs and interests.

TSC uses its own and third-party cookies in order to improve the website's user experience, ensure the website's operation and functionality, etc.

What are cookies

Cookies are small text files that a web browser (such as Google Chrome, Internet Explorer, Firefox, Safari, etc.) creates and stores on the visitor's device (computer, mobile phone or tablet) when the visitor uses the website, in order to identify the browser or save information or settings in the browser. Thus, with the help of cookies, the website acquires the ability to save the individual settings of the visitor, recognize them and respond accordingly.

The use of cookies can be disabled or restricted, but without cookies it will not be possible to fully use all the functions offered by the website.

What cookies, on what legal basis, and for what purposes we use

Several types of cookies (persistent and session) are used. Depending on the functions to be performed and the purpose of use, we use three types of cookies: necessary or technical cookies, statistical or analytical cookies (for statistical purposes), and marketing (targeting) cookies.

In order to ensure the operation of the website, the necessary or technical cookies are placed on a request basis to ensure uninterrupted access to the website.

The legal basis for the use of statistical or analytical and marketing cookies is the visitor's consent, which is given by ticking a consent box in the cookies notice in the corresponding consent window.

With the use of cookies, the general habits of visitors and the history of using the website are processed, as well as problems and possible shortcomings in the operation of the website are identified, as well as statistical data on website visitor flow, the number of visitors, the time spent on the website, etc. are collected. Also, cookies are used to make sure that the functionality of the website is fully and conveniently used by the visitor.

Detailed information with a description of each cookie (including the involvement of third parties), its duration and purpose are available in the information notice about the cookies used on the website in the "Detailed information" section.

Necessary or technical cookies

These cookies are necessary for the visitor to freely use and browse the website and take advantage of the opportunities it offers, incl. to obtain information about services and purchase them, meanwhile for TSC – to fulfill requests initiated by the visitor, as well as for the website to remember which cookies the visitor has accepted. These cookies identify the visitor's device, but do not directly identify the identity of the user of the device, nor do these cookies collect or aggregate information. Without these cookies the website will not be able to fully function, e.g., to provide the visitor with the necessary information or play the requested video etc. These cookies are stored on the visitor's device until the cookie has fulfilled its function, but no longer than two years.

Statistical or analytical cookies

These cookies (or cookies used for statistical purposes) collect information such as how is the visitor using the website, identifies the most frequently used sections, incl. the content that the visitor has chosen while browsing the website. The information is used for statistical purposes only in an aggregated and anonymous form, which helps to draw conclusions to determine what website visitors are interested in, how to improve the functionality of the website and how to make it more convenient to use. These cookies only identify the visitor's device (such as the IP address of the device), but do not directly identify the identity of the user of the device. These cookies are stored on the visitor's device for a maximum of two years and are not required to reflect the content of the website, nor are they related to personalized marketing offers. The visitor's consent is requested to activate these cookies on the device.

Detailed information with a description of each cookie (including the involvement of third parties), its duration and purpose are available in the information notice about the cookies used on the website in the "Detailed information" section.

Cookies may be managed by third parties, e.g. Google Analytics cookies created by Google Inc., following TSC instructions and only for the specified purposes. Find out more about the Google Analytics terms of use here: https://marketingplatform.google.com/about/analytics/terms/us/

Marketing cookies

These cookies (or targeting cookies) are used to customize advertising and notifications based on the visitor's interests, as well as to limit the visitor's ability to see advertising and to measure the effectiveness of advertising campaigns As part of these cookies, data such as the IP of the device, information about the visitor's actions on the respective website, time spent, etc. can be processed. Marketing cookies are stored independently on the visitor's end device. The visitor's consent is requested to activate these cookies on the device. Cookies are placed by third parties with the permission of TSC according to the specified purposes. Find out more about the terms and conditions of service provision and data processing by third parties here: https://www.youtube.com/t/terms_dataprocessing

Detailed information with a description of each cookie (including the involvement of third parties), its duration and purpose are available in the information notice about the cookies used on the website in the "Detailed information" section.

Transfer of cookie information to third parties

Cookie information is not transferred for processing outside the European Union and European Economic Area (EEA) countries, except in individual cases, taking appropriate measures to ensure an adequate level of protection. The Cookies Policy contains links to third-party websites that have their own terms of use and personal data protection.

How long are cookies stored                       

Unless otherwise specified, cookies are stored for the duration of the activity for which they were collected and are then deleted. The term of storage of cookies or their duration is specified in detail in the description of each cookie, which is available in the information notice about the cookies used on the website in the "Detailed information" section.

Storing, limiting and disabling cookies

When you visit the website, an information notice is displayed about the use of cookies on the website.

By inserting or later removing a tick from a certain group of cookies, the visitor can maintain or disable their consent to the use of certain types of cookies. The visitor can at any time change their selection or limit the use of cookies in the footer of the website by activating the "Cookie settings" link. By pressing "Only allow necessary cookies" or " Accept all cookies", the visitor confirms that they have read the Cookies Policy, incl. information about cookies (how they are used, purposes of use, involvement of third parties, etc.), as well as consent to specific settings for the use of cookies, which have been marked by the visitor. The cookie settings marked by the visitor are enabled only after the visitor has made free and clear choice, and in accordance with the activated cookie settings.

The website visitor has the option to refuse from the activation of optional cookies without inserting a tick, by pressing "Only allow necessary cookies". Additionally, the visitor retains the opportunity to adjust their choice by inserting/removing a tick by the selected cookies and subsequently confirming the choice. The visitor is not offered the opportunity to reject the necessary or technical cookies, because without them the use of the website will be impaired or impossible. The consent of the website visitor is not required for the activation of necessary or technical cookies. The visitor can at any time change his/her selection, limit or cancel the use of cookies in the footer of the website by activating the "Cookie settings" link.

We would like to inform you that the security settings of every web browser can limit, block and delete cookies, for example, it is possible to mark "Never accept cookies" in the settings. The visitor can also change the settings of their browser so that the stored cookies are deleted each time the browser is closed. By disabling the collection of cookies in the browser, the visitor can stop the acquisition and use of information. Changes to the settings must be made individually for each browser.

TSC is constantly improving and developing its activities, as a result of which there may be a need to review and supplement this Cookies Policy. Therefore, we invite visitors to read the current version of the Cookies Policy on a regular basis.

Please be informed that TSC can update the selection made by the website visitor regarding the activated cookies once a year.

Contact information regarding the use of cookies

All information about the cookies used on TSC website and a detailed list of cookies is available in the "Cookie settings" section. More information about TSC's role in personal data processing is available in Privacy Policy

In case you have any questions regarding the use of cookies, please contact TSC: e-mail: info@tsc.lv ; Data Protection Officer e-mail:  personasdati@tsc.lv.

Last updated: 01.12.2022