1. General terms 

1.1. TSC E-store is a remote service website – www.tsc.lv (hereinafter – E-store), which provides the option to get acquainted with services provided by TSC and request them. 

1.2. Company details: LMT Retail & Logistics SIA, registration Nr. 40103148504, Ropažu iela 6, Rīga, LV-1039.  

1.3. Any individual (hereinafter – Customer), by registering repair service request in E-store (hereinafter – Order), confirms, that they have read and undertake to comply with the following rules, service centre rules and E-store usage instructions, shipment packaging. By submitting the Order, the Customer confirms that they have received and read their rights of withdrawal, their terms and conditions, term and order.  

1.4. TSC and their Order delivery and processing partners ensure the acceptance, processing and fulfillment of Orders placed in E-store. 

1.5. The E-store provides the following services: 

1.5.1. Warranty repair – free of charge repair, provided by the device manufacturer in accordance with device purchase regulations and the binding regulatory enactments, if the usage terms and conditions are abided by. 

1.5.2. Out-of-warranty repair – paid service, if the device fault has occurred as a result of not following the usage terms and conditions set by the manufacturer, for example, mechanical damage, liquid damage, installation of software that has not been approved by the manufacturer and fixing other faults that are not covered by warranty terms and conditions and are a result of the usage by the customer. 

1.5.3. Insurance repair – paid service, which is fully or partially covered by an insurance company, if the device fault has occurred as a result of not following the usage terms and conditions set by the manufacturer, for example, mechanical damage, liquid damage, installation of software that has not been approved by the manufacturer and fixing other faults that are not covered by warranty terms and conditions and are a result of usage by the customer. 

1.5.4. Data saving – paid service. With Data saving service it is possible to save the following type of data: Apple devices – contact list, gallery; other manufacturer devices – contact list, gallery, SMS, call history and calendar entries. 

2. Making a repair request order 

2.1. By placing an Order in the E-store the Customer confirms that they have read and understood the description of the service and that it fits the requests and needs of the Customer. 

2.2. The customer ensures that during the placement of the Order the relevant correct information to fulfill the order has been submitted – Order delivery address and contact information. In case the provided data is not correct the Order will not be carried out. 

2.3. The Customer agrees to personal data, including personal identification code, processing and usage to provide technical solutions, for the purpose of fulfilment of the Order and warranty obligations, the administration of payments, service offers, processing of claims in accordance with regulatory acts. 

2.4. Upon submission of the Order, the Customer is required to remove security code, password or any other type of obstacle that could obstruct the repair process. The Customer shall remove SIM card/s and memory card/s, as well as delete any personal data from the device, including contact list, gallery, calendar entries etc. The Customer is responsible for data saving from the device and creates a data backup in case of necessity. The customer has been informed and understands that the data that has been saved in the device or memory card might be irreversibly deleted during repair.  If the SIM card has not been removed before submitting the device for service, it will be deposed of in Service centre. Data saving in the Service centre is a paid service (in accordance with price list) and the Customer must inform the Service centre of necessity to save data before submitting the device for repair, during Order form submission. 

2.5. After submitting the Order and receiving Customer’s confirmation of reading and accepting these terms and conditions, and other relevant, binding documents, the following information will be sent to the email address listed in the Customer order form – an electronic shipping label, information on how to follow repair process, invoice for paid services and information on payment. The customer needs to safely package the device, to ensure that there will be no additional damage caused during shipping, as well as follow other rules regarding safe shipments, these rules can be found in section – relevant information, packaging of parcels. 

2.6. The E-store can reject an Order, if: 

2.6.1. the relevant Order is not available; 

2.6.2. the Customer payment order has not been approved or has been rejected. 

3. The provision of repair services, prices and payment procedure. 

3.1. By placing an Order in E-store, the Customer agrees to the selected service price and the payment procedure. 

3.2. The service price list on E-store shows the price with calculated taxes, including value added tax. The payment for Order delivery (if it is necessary) is calculated separately in accordance with delivery fees set by the E-store. 

3.3. Upon receiving the Customer device in the service centre, the technician will perform full device diagnostics and will check if the selected service is applicable to faults found. E-store will prepare repair invoice and it will be sent to the Customer. The Customer will be able to make a choice if they accept the offered repair price or withdraw from their Order. If the Customer decides to complete the Order, the customer will receive a link to payment page, in which the customer can choose the best suited payment type, upon receiving the payment, fulfilment of the order will be made. If the Customer decides to withdraw from the placed Order, the device will be sent back to the Customer. 

3.4. The service centre performs the repair as soon as possible, not exceeding the term of 21 (twenty-one) days. The term of the repair can be prolonged depending on the availability of necessary spare parts in Service centre warehouse, or in cases when it is necessary to forward the device to a specialized service centre in another Member State of the European Union. In cases where the term of repair will be exceeded, the Service centre shall inform the customer on the prolongation via SMS. 

3.5. To perform full diagnostics the Customer device will be disassembled. Reassembly can be impossible depending on the damaged parts. If the customer withdraws from the order, the device might be returned in disassembled state. 

3.5. Faulty spare parts (waste) that have been replaced during repair process are being disposed by the Service centre in an environmentally friendly way. 

4. Warranty regulations 

4.1. Warranty repair does not impact the warranty term of the device. 

4.2. If an out-of-warranty repair is performed the Service centre will provide a 3 (three) month warranty period for the replaced spare parts as of the day when the device is returned to the Customer. In addition, the Customer shall have the rights provided by the regulatory acts. 

4.3. If, at the time of delivery damage to the packaging or to the goods is detected or there is a reason to believe that the goods in the packaging could be damaged, the Customer has the right to refuse to accept the Order. In such case any additional damage will be repaired cost free. 

4.4. The Customer has the right to submit questions relevant to the fulfillment of the Order, as well as questions relating to service Order compliance with contract terms to the retailer listed in section 1.1. of E-store terms and conditions. The regulatory enactments in force in the Republic of Latvia shall apply to the issues related to the Order, including the right of the Customer – consumer to submit claims in accordance with the rights listed in regulatory acts. All disputes related to the execution of the Order shall be resolved through negotiations. According to the procedures listed in regulatory acts in the Republic of Latvia, if it is not possible to reach an agreement through negotiations, dispute solution will involve an out-of-court dispute solver - Consumer Dispute Resolution Commission - www.ptac.gov.lv .  

4.5. A written claim from the Customer regarding service that does not comply with the terms of the contract shall be processed in accordance with the procedures and within the time period specified in the regulatory enactments. In other instances, the written or oral claim by the Customer will be processed within 30 (thirty) days from the date of receipt, if additional investigation into claims is not necessary. 

5. Device delivery to the customer 

5.1. The delivery of the Order will be fulfilled in the chosen way and to the address chosen by the Customer. 

5.2. The customer undertakes being present in the place of delivery during delivery service and show personal identification document, otherwise the Order will not be issued. It will not be possible for another person to receive the Order. 

5.3. If the Customer is not present at the time of the Order delivery, which results in non-delivery, a repeated delivery attempt will be made upon receiving confirmation of delivery place and time from the Customer. Additional charges might be applied for repeated delivery attempts. 

5.4. At the time of delivery, the Customer undertakes the responsibility to receive the Order and check its compliance and quality, as well as to sign relevant documents relating to Order completion. 

5.5. Upon completion of the repair, the device will be shipped back to the customer within 1-2 business days. 

6. Right of withdrawal 

6.1. The customer has the right to withdrawal within 14 (fourteen) days from the time of Order delivery by filling out a withdrawal form or by notification on application of the right of withdrawal by submitting it to the relevant retailer in accordance with procedures specified in regulatory enactments as a written confirmation of withdrawal from the Order. The deadline is met if the Customer notifies the retailer on exercising their right to withdrawal before the end of the set time period. The withdrawal form needs to be sent to email info@tsc.lv, submitted in person in service centre branches or sent as registered mail to the address Rēzeknes iela 5a, Rīga, LV-1067.  

6.2. If the customer exercises their right to withdrawal, the Customer is obliged to return all received goods in the Order (full sales kit, without any damage, with the documents confirming the purchase of the goods) to the relevant retailer in accordance to the listed terms and conditions and applicable regulatory enactments without any unjust delay, but not later than within 14 (fourteen) days from the day when the Customer has informed the retailer on exercising their right of withdrawal from the Order. The withdrawal period will be met only if the goods are returned before the deadline of the 14 (fourteen) day term. Otherwise, the Customer shall be deemed not to have exercised the right of withdrawal. 

6.3. By returning goods within the terms stipulated in section 7.2.: 

6.3.1. The customer is responsible for the decrease in the value of the device if it has been used for any other purpose than to determine the type of the device, its specifications and operation. 

6.3.2. The customer shall bear the costs related to the return of the goods. 

6.3.3. The customer is obliged to delete any personal information from the returned device. The retailer receiving the goods shall bear no responsibility relating to any leaks or processing of the Customer’s personal information, that is related to non-compliance with relation to this clause. 

6.4. Upon receipt of the notice of withdrawal and the receipt of the return of the goods or proof of goods return (dependent on whichever action is performed earlier) the amount of money paid for the Order and its delivery, excluding Customer’s costs related to the return of the goods to the retailer, shall be refunded to the Customer within 14 (fourteen) days. The money is returned to the Customer in the initial manner that was used to pay for the Order, unless agreement on usage of another method has been reached. 

6.5. When returning a device in the withdrawal right period the Customer is obliged to cover the costs of the already provided services during the withdrawal period that have been requested by the Customer. When refusing from a service within the withdrawal period the Customer is obliged to cover the costs of the already provided services during the withdrawal period that have been requested by the Customer.  

6.6. The customer has been informed that the right of withdrawal is not applicable in instances stipulated by regulatory enactments, including, in cases when by Customer request, before the end of withdrawal period the provision of started services to the Customer have been fully completed. In other words: The customer does not have the right to withdrawal from a service which has already been fulfilled. 

The Customer has the right to withdrawal from a service, which has been started, within 14 (fourteen) days, provided that the Customer pays proportionally for the received service performed during the withdrawal period (payment for the work of electronics engineer and replaced spare parts). 

6.7. In instances when the customer is exercising their right of withdrawal, the Customer shall bear the responsibility for the quality and safety of the received goods until they have been returned to the relevant retailer. 

6.8. The customer has been informed that the right of withdrawal is not applicable in instances stipulated by regulatory enactments, including, in cases when by Customer request, before the end of withdrawal period the provision of started services to the Customer have been fully completed. 

6.9. In instances when the customer is exercising their right of withdrawal, the Customer shall bear the responsibility for the quality and safety of the received goods until they have been returned to the relevant retailer. 

7. Payment options 

7.1. Payment cards – VISA, MasterCard 

7.2. Multilink internet banking payments for the leading banks.